Your privacy matters to Dhilproperties. This page explains what personal information we collect, how we use it, and the choices you have. We keep our practices simple, transparent and focused on protecting your data while delivering the property services you expect across Lagos.
Information We Collect
We collect information you provide directly and information gathered automatically to deliver services and improve your experience.
- Information you provide: name; email; phone number; property details; transaction documents; messages and attachments; payment details when required.
- Automatically collected information: device and browser data; IP address; pages visited and interactions on our site; cookies and similar technologies.
- Third‑party sources: public records, listing portals and trusted partners when needed to verify property details or complete a transaction.
How We Use Your Information
We use personal data to deliver services, communicate with you and improve our offerings.
- To provide services: manage listings, arrange viewings, perform valuations, manage properties and support transactions.
- To communicate: respond to enquiries, send confirmations, updates and service notices.
- To personalise experience: show relevant listings and market information.
- To comply with legal obligations: verify identity, prevent fraud and meet regulatory requirements.
- To improve our services: analyse usage, run marketing campaigns and measure performance.
Cookies and Tracking
We use cookies and similar technologies to make the site work, remember preferences and measure performance.
- Essential cookies: required for site functionality and form submissions.
- Performance cookies: collect anonymous usage data to improve the site.
- Advertising cookies: used only with consent to deliver relevant marketing.
You can manage cookie preferences through your browser or our cookie settings tool.
Sharing and Disclosure
We do not sell your personal information. We share data only when necessary and with trusted parties.
- Service providers: marketing, hosting, payment processors and legal advisors who act on our behalf.
- Transaction partners: lawyers, surveyors and lenders involved in a specific sale or purchase.
- Legal reasons: to comply with law, protect rights or respond to lawful requests.
- Business transfers: in the event of a merger or sale, data may be transferred under confidentiality terms.
All third parties are required to protect your data and use it only for the purposes we specify.
Security and Data Retention
We protect your information with administrative, technical and physical safeguards.
- Security measures: encrypted connections, access controls and regular security reviews.
- Retention: we keep personal data only as long as necessary for the purpose collected, to meet legal obligations or to resolve disputes. When no longer needed we securely delete or anonymise the data.
Your Rights and Choices
You have control over your personal information and how we use it.
- Access and correction: request a copy of your data or ask us to correct inaccuracies.
- Deletion: request deletion of personal data where permitted by law.
- Marketing preferences: opt out of marketing communications at any time via the unsubscribe link or by contacting us.
- Cookies: manage or disable cookies through browser settings; note that disabling some cookies may affect site functionality.
To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe and in accordance with applicable law.
Children and Minors
Our services are not directed to children under 18. We do not knowingly collect personal information from minors. If you believe we have collected data from a minor, contact us and we will promptly delete it.
Changes to This Policy
We may update this policy to reflect changes in our practices or legal requirements. When we make material changes we will post the updated policy and the effective date. Continued use of our services after changes indicates acceptance.
Contact Us
Email: info@dhilproperties.com
Phone / WhatsApp: +234 816 302 0827
Address: 40 Lekki Drive, Lagos, Nigeria
If you have questions, want to exercise your rights, or need help with privacy preferences, contact our Data Protection Officer and we will assist promptly.
Effective date: January 2026